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- About Citizen Request Tracker
About Citizen Request Tracker
What is it?
The Town of Rocky Hill Citizen Request Tracker (CRT) is a tool that can be used to communicate with Town staff regarding a non-emergency request for service. Requests can be submitted via computer, tablet, or cell phone. This improved method is user friendly and helps us manage citizen requests more effectively. CRT makes it easier for you to report problems and gives you confirmation that your request was received, is being reviewed, is being addressed, and that it has been closed out. You can review your request at any time by simply logging into the Citizen Request Tracker.
Why Do I Log-In?
When you want to have your request addressed, the Citizen Request Tracker will prompt you to Log-In and have a Password as a new user. What this actually does is start a file for your request, and allows Town staff to communicate with you regarding that particular request via e-mail.
Who gets my request?
The Citizen Request Tracker is designed to send each request to the appropriate Town staff that can properly address your request. Each request submitted will be followed by a confirmation email verifying that your request has been submitted to Town staff so that they can respond to you as quickly as possible.
Why use Citizen Request Tracker?
The Citizen Request Tracker is system designed to assist the Town of Rocky Hill staff to serve its citizens in a more professional, efficient, and timely manner. This system provides for the documentation and processing of each request, as well as the ability of additional Town staff to monitor the progress at any time. Please know that our goal is to serve the citizens of Rocky Hill in the most efficient and effective manner.